Below is some useful information on WRH Suites, such as how to pay, check-in/out times and so forth. Please take some time to read the information and do not hesitate to contact us, if you have any queries.
Are your rates inclusive of all taxes?
No, there is a city tourist tax of 3.50 Euros per person, per night (excluding children up to 10 years old) which is to be paid in cash upon arrival.
Is the rate per room or per person?
The rate is always per room. Be sure to check that you choose the correct room type.
Is breakfast included in the rates?
Unfortunately, breakfast is not included in the rates. However, a Continental breakfast (toast, butter, jam, croissant, coffee, tea and juice) is available at an additional cost of 3 Euros per person, per day.
When can I check in and check out?
IMPORTANT COVID-19 UPDATE: Due to the Covid-19 situation reception is only open for check ins. Therefore, your estimated arrival time must be communicated in advance.
Check-in is from 2:00pm and check-out is until 11:00am. Furthermore, you can check in at any time provided you let us know your estimated time of arrival and possibly your flight details and a mobile phone number. In fact, we strongly advise you to always inform us of your estimated time of arrival, even if it is during reception opening times. Check-ins after 11:00pm will incur an additional charge of 15 Euros, which is to be paid during check-in (in cash). Please note that according to Italian law, guests must provide valid ID, such as a passport or national identification card, in order to check in at any hotel.
Is the reception open 24 hours a day?
No, reception is open between 8:00am and 11:00pm. However, you will receive a key for the main door, so that you can come and go as you wish. Furthermore, on arrival you will be given our emergency number for getting in touch with us, if you need to reach us outside reception hours.
Which languages are spoken at reception?
English and Italian are spoken by all members of staff, some also speak some German, Spanish and/or French.
What floor is WRH Suites on and is there a lift/elevator?
The hotel is on the 4th floor (with lift/elevator) and occupies 1 floor in total.
Do I pay when I check in or when I check out?
You should pay when you check in.
Can I pay by credit card?
Yes, Visa and MasterCard are accepted.
Does the bathroom have a bathtub or shower, or both?
The bathrooms are equipped with a comfortable shower.
Is room service available? If so, at what times is it available?
No, unfortunately room service is not available.
Do children stay for free?
Small children (up to the age of 2) can stay free of charge, if they stay in the same bed as their parents.
Can I ask for a cot/crib in my room? If so, what is the charge for this?
No, unfortunately we are currently unable to provide a cot/crib.
What is the charge for air conditioning? Is it seasonal?
Air conditioning is included in each room rate and is available all year round.
Are pets welcome?
No, unfortunately we are unable to accept pets.
Is parking available at the establishment and if so, do I have to reserve prior to arriving?
No, we do not have our own car park, but there are parking facilities nearby (500 metres).
How much does parking cost?
Parking costs between 20 and 30 Euros per day.
Can I rent a car at WRH Suites or nearby?
There are several car rental companies at the main train station (300 metres away).
How close is the nearest airport to WRH Suites?
Ciampino (CIA): 16 kilometres. Fiumicino (FCO): 24 kilometres.
How close are the nearest public transport facilities?
Train: Termini – 300 metres. Underground/Metro/Tram: Termini – 300 metres. Bus stop: 50 metres.
Does WRH Suites have conference rooms?
No, we do not have any conference/meeting facilities.